Texas fire dept. takes proactive approach to 911 frequent callers

By: Nadia Tamez-Robledo / EMS1

The Brownsville Fire Department is working to get to the root problems behind 911 callers who frequently ask for assistance—as often as two to five times per week.

BROWNSVILLE, Texas — The Brownsville Fire Department is working to get to the root problems behind 9-1-1 callers who frequently ask for assistance—as often as two to five times per week.

Fire Chief Jerrod Sheldon said the department is preparing to launch a mobile integrated health care unit in mid-November. Despite the technical-sounding name, he said the plan behind the program is simple: assign one or two emergency medical services staff members to evaluate what’s causing that population to call 9-1-1 so often and help them sustainably access whatever care they need.

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