Tenn. city FD says outreach program for frequent 911 callers has made a difference

By: EMS1 – Elizabeth Fite
Chattanooga Times/Free Press, Tenn.

The program connects frequent 911 callers with social workers to address unmet needs and prevent repeat calls

CHATTANOOGA, Tenn. — Chattanooga Fire Department Capt. Skyler Phillips fought back tears Tuesday as he told City Council members the story of a nearly blind woman with broken glasses who used to regularly call 911 seeking help after tripping and falling.

This fall, the department launched a new program, CFD Connect, that seeks to connect frequent non-emergency 911 callers with social services that proactively address their problems before they turn to calling for emergency help. Since outfitting that woman with a new chair and glasses, she hasn’t called 911 a single time, said the emergency medical services coordinator for the fire department.

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