Calif. city tests new response strategy for ‘chronic’ 911 callers

BY: Matthew Pera / EMS1

A new team consisting of a nurse practitioner and a social services worker responds to certain 911 calls for medical issues.

SAN RAFAEL, Calif. — The San Rafael Fire Department is testing a new strategy for responding to non-emergency 911 calls, which officials say are a frequent problem that puts a drain on resources.

Under the 90-day pilot program, which launched this month, a new team consisting of a nurse practitioner and a social services worker responds to certain 911 calls for medical issues that dispatchers suspect might not necessitate an ambulance ride to a hospital.

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