911 wait times reduced after changes to Ariz. city dispatch system

BY: EMS1 Stephanie Casanova
The Arizona Daily Star, Tucson

Wait times for 911 callers reduced by three-fourths after the city combined its police and fire-EMS communication centers and upgraded technology.

TUCSON, Ariz. — Since Tucson combined its police and fire communications centers in 2018, hold times for 911 calls to police have been cut by three-fourths.

The city has also upgraded its technology to dispatch multiple fire units from different stations to multiple calls at the same time, which is expected to reduce response times.

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